Support & Learning

Getting Started with Ruths.ai Support

This page is intended to help you make the most of Ruths.ai Support services. Our goal is to provide our customers with timely answers to issues involving Ruths.ai products and provide technical expertise. Whether its a new implementation, an issue with an existing production system, or a planned upgrade, Ruths.ai Support will work with you to meet your needs.

You can submit your request for assistance by writing to support@ruths.ai. This method ensures the accuracy of the information you submit and allows for complete tracking of the case, with related comments and attachments.

Contact by Email support@ruthsai.freshdesk.com
Business Hours Support Monday Friday, 8:00AM 5:00PM CST, with the exception of maintenance windows.

Note: US based holidays will be considered outside of these service hours unless previous arrangements are made.

Products Supported

Spotfire Templates are provided as is. For customization, please review our Trusted Consultants page.

Spotfire Extensions are supported using our ticket system, support.ruths.ai. Support is included in the subscription fee.

The following products are supported through the support.ruths.ai site:

What is considered support?

Feel free to submit tickets or get in contact with us for extension installation, debugging, and general questions regarding usage of the extension.