Support & Learning
Getting Started with Ruths.ai Support
This page is intended to help you make the most of Ruths.ai Support services. Our goal is to provide our customers with timely answers to issues involving Ruths.ai products and provide technical expertise. Whether its a new implementation, an issue with an existing production system, or a planned upgrade, Ruths.ai Support will work with you to meet your needs.
You can submit your request for assistance by writing to firstname.lastname@example.org. This method ensures the accuracy of the information you submit and allows for complete tracking of the case, with related comments and attachments.
|Contact by Emailemail@example.com|
|Business Hours Support||Monday Friday, 8:00AM 5:00PM CST, with the exception of maintenance windows.|
Note: US based holidays will be considered outside of these service hours unless previous arrangements are made.
Spotfire Templates are provided as is. For customization, please review our Trusted Consultants page.
Spotfire Extensions are supported using our ticket system, support.ruths.ai. Support is included in the subscription fee.
The following products are supported through the support.ruths.ai site:
- Word Cloud
- Well Log Visualization
- SharePoint Connector for Spotfire
- 3D Subsurface Visualization
What is considered support?
Feel free to submit tickets or get in contact with us for extension installation, debugging, and general questions regarding usage of the extension.